Start Your New Patient Experience Off Right When your new patient arrives, they will usually be the only patient scheduled at the time that your business assistant doesn’t recognize. The …

Over the last decade, written patient consent forms have become the standard of care in dentistry, and our state dental boards now expect us to use written consents.  Proper use …

In a dental office, communication is key.  Today I want to share a technique that improves communication between the office team, all while motivating the patient simultaneously. Several years ago, …

Time Out!! When you hear the phrase “time out,” the first thing you probably think about is a sports event, or if you’re a parent, you might think of discipline …

Tell me if this sounds familiar? You took your entire team to a continuing education course on improving customer service. It might have been presented by someone from the Ritz …

Many years ago, when a doctor or dentist made a recommendation, the patient almost always accepted their expertise and proceeded with the procedure. A lot has changed since then. With …

The way you design your medical and dental history forms definitely affects efficiency. This article focuses on helping you save time and gather the best information to diagnose and motivate …

Looking for ways to systematize your dental office? In the book “The Checklist Manifesto” by Atul Gawande, MD, Dr. Gawande talks about the advantages of using discipline in our work …